Warranty and Refund Policy
1-year limited warranty
We stand behind our work. Every headlight restoration we complete comes with a limited warranty for 1 year from the date of service.
What is covered
If the restored lens develops yellowing, hazing or peeling or flaking of the ceramic coating we applied, under normal use and care, within 1 year of the service date, we will re-restore the affected headlight lens or lenses at no charge.
What is not covered
- Cracks, chips, pitting, scratches or other damage from impact, road debris, accidents or vandalism.
- Moisture, fogging or condensation inside the headlight housing, failed seals, bulbs or electrical parts.
- Damage from abrasive or harsh chemical cleaners, rubbing compounds, other coatings or products applied by someone else, or from work done by another shop after our service.
- Lens defects that existed before our service and that we told you about, such as deep cracks or internal damage.
- Headlight brightness, aiming or legal compliance of your lights. We restore the outside surface of the lens only.
- Ordinary gradual weathering of the surface over time that is not coating failure.
Remedy and limits
Our remedy under this warranty is to redo the affected lens work at no charge. If we are unable to correct a covered problem, we will refund the amount you paid for the affected headlight or headlights. The warranty applies to the original customer and the vehicle we serviced, and it is not transferable. It does not extend beyond 1 year from the date of service.
How to make a claim
Text us at (689) 294-7493 or email crabsheadlights@gmail.com. Tell us the date of service and your vehicle, and send clear photos of the problem. We may ask to inspect the headlights. We will let you know how we can fix it and schedule a time.
This warranty gives you specific legal rights, and you may also have other rights under Florida law that this policy does not limit.
Cancellations and refunds
- Before work starts: you can cancel or reschedule at no charge. Please let us know as early as you can.
- If you are not happy with the result: contact us within 7 days of the service. We will review the work and, where the issue is with our workmanship, redo it at no charge.
- Refunds: once the work is complete, we do not offer refunds for a change of mind. If we cannot correct a problem with our workmanship, we will refund the amount you paid for the affected headlight or headlights, as described in the warranty above.
- Results vary: the clarity we can restore depends on the condition of your headlights. Deep cracks, internal damage or severe degradation may not be fully restorable. We will tell you if we see this when we look at the headlights, and before work begins.
Nothing in this policy limits any refund or other right you have under Florida or federal law.
Contact us
Crabs Headlight Restoration
Phone or text: (689) 294-7493
Email: crabsheadlights@gmail.com
Mobile service, Orlando, Florida