Privacy Policy
Crabs Headlight Restoration ("we", "us") is a mobile headlight restoration service in Orlando, Florida. This policy explains what information we collect when you use this website or contact us, how we use it, and the choices you have. We keep it short because we collect very little.
1. Information we collect
Information you send us
The quote form on this website does not send your information to a server. When you tap "Send by text message", your phone opens a text message addressed to us with the details you typed: your name, your vehicle's year, make and model, and optionally your neighborhood or ZIP code. If you used the price estimator, the message also includes the estimate you selected. You choose whether to send it, and you can add photos or other details before you do. When you text, call or email us, we also receive your phone number or email address.
Payment information
We accept cash, Zelle and tap to pay. This website does not take payments or collect card or bank details. Payments are handled by the payment method you choose and its provider.
Technical information
Like most websites, our website hosting provider may automatically keep standard server logs, such as your IP address, browser type, the pages requested, and the date and time, to run and secure the site. We do not use analytics, advertising, social media pixels or other tracking tools on this website, and we do not combine this technical information with your name or contact details.
Location
This website does not ask for or read your device's location. We only use the neighborhood, ZIP code or address you tell us so we can plan the visit.
2. How we use your information
- To reply to your request and give you a quote.
- To schedule and perform the service at the place you ask us to come.
- To take payment, keep business and tax records, and handle warranty claims.
- To keep the website and our business safe and to follow the law.
We do not send marketing texts or emails without your separate permission. Texting us for a quote is not permission to send marketing messages.
3. How we share information
We do not sell your personal information, and we do not share it for advertising. We may share it only with:
- Service providers that help us operate, such as your mobile carrier and messaging service when you text us, our website hosting provider, and the payment provider for the payment method you choose.
- Authorities or other parties when the law requires it or to protect rights, safety or property.
- A buyer or successor if our business is sold or transferred.
4. Links to other websites
This website links to Google so you can leave a review. Once you leave our website, Google's own terms and privacy policy apply, and we do not control them. Whatever you post in a public review is public.
5. How long we keep information
We keep your messages and service records only as long as we need them to provide the service, honor the warranty, keep business and tax records, and meet legal obligations. After that we delete them or remove identifying details.
6. Security
We take reasonable steps to protect the information we hold, such as keeping messages on our own devices and limiting who can see them. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your choices
You can ask us what information we hold about you, to correct it, or to delete it, and you can tell us to stop contacting you. Email or text us using the details below and we will respond within a reasonable time. We will honor privacy rights that apply to you under the law where you live.
Do Not Track and similar signals. Because we do not track visitors across websites, browser Do Not Track and Global Privacy Control signals do not change how this website works.
8. Children
This website and our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
9. Changes to this policy
If we change this policy, we will post the new version here and update the effective date above.
10. Contact us
Crabs Headlight Restoration
Phone or text: (689) 294-7493
Email: crabsheadlights@gmail.com
Mobile service, Orlando, Florida